marlborough Insurance brokers

Statement of Services

When you deal with a professional independent insurance broker, in addition to the Code of Practice that is upheld through our IBANZ membership, you also receive additional protection by way of the Insurance Intermediaries Act (1994) which further defines the regulatory procedures that must be followed in the application of our profession.

In addition to our legal obligations we believe strongly that, when a client entrusts the management of their insurance programme to us, we have a moral obligation to provide nothing short of the best possible performance and service, tailored to suit each clients individual needs. The practices we adopt to achieve this are:

Practices Adopted:

• To provide clients and potential clients with professional advice concerning the identification and management of all their insurable exposures.
• To professionally arrange superior insurance contracts for clients at competitive prices with secure underwriting markets.
• To assume responsibility for all claims administration that may arise and actively pursue all claims to their prompt conclusion, ensuring complete satisfaction in terms of the contract.
• To advise and assist clients and prospective clients with any insurance related queries, including ways in which they can reduce or eliminate financial risk or hazards.

Products Available

• We are a fully compliant Brokerage Business, with paid up professional memberships and qualified staff to act on your behalf.
• Full suites of commercial insurances are available to be brokered, and we have access to New Zealand and worldwide insurers.
• Risk Management advice to better structure insurance to mitigate premium costs and / or avoid liability and / or improve risk practices within the business.

To achieve this objective it is essential that we:

• Have an extensive knowledge of our client's business operations so we can recognise any potential areas of risk.
• Have Qualified Staff with an extensive knowledge of insurance contracts and practices, achieved through QPIB standards upheld by IBANZ (Qualified Practising Insurance Broker) maintained yearly and continued commitments to training & education.
• Have an extensive knowledge of and access to the underwriter markets, and to know where to source various products both locally and overseas.
• Adopt the fundamental principles of 'Total Quality Customer Service' in the management and running of our company.

Statement of Services:

• We have a full Statement of Services document that outlines Our responsibilities and Your responsibilities and this can be suited for particular client purposes. This is available to be viewed on request or Contact Us here.