marlborough Insurance brokers

Complaints

Our Complaints, Disputes & Conflicts Officer is Wayne D. Wiffen and is a Director of our firm.

We will acknowledge your Complaint, Dispute or Conflict in writing and endeavour to resolve the matter within 20 days. We pride ourselves on our Services to You, and we will agree an escalation process with you to endeavour to reach a resolve with you in this time frame.

If you are still not satisfied, we are members of Insurance Brokers Association of New Zealand [IBANZ] which handles Complaints, Disputes or Conflicts with insurance brokers, and you can raise your Complaint, Dispute or Conflict with IBANZ which will be assessed by the Complaints Committee in terms of the Code of Practice for which we abide.

If your Complaint, Dispute or Conflict is for Domestic or private insurance, You can refer your Complaint, Dispute or Conflict to the Insurance & Savings Ombudsman who is charged with investigating your dispute between you and your insurance company.

For further information on this Policy, please contact our authorised officer.